Hi there, I’m Masna

A holistic designer looking at the bigger picture, from ideation to execution, and everything in between

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Services

Let's discuss your product challenges

I provide the following services as an independent consultant

UX & Product Design

Meticulously crafted High Fidelity designs that are 'codable', accessible and responsive

Discovery & User Research

Foundational understanding of your problem space is the first step for effective design

Service & Process Design

Map, identify, improve the entire journey to address user needs and pain points

Design Systems

Scale your products, implement consistency and increase design output

Conversion Optimization

Get the most out of your product's funnels with analytics, testing and iterations

Projects

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adamsmith fbr fcdo

Improving the Tax Registration Experience for better Usability, Simplicity and Legal Compliance

Independent consultant for Pakistan's federal tax authority, FBR to redesign the registration process for the Income and Sales tax e-government portal, IRIS.

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Verizon Method

Enabling BMW owners to effortlessly purchase Verizon Connected Car plans

Designing a microsite that continues from the MyBMW app to quickly view and buy Connected Car plans for BMW customers and their families.

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Polly

Optimizing a form experience for both new and power users

Using smart defaults and progressive disclosure to minimize a comprehensive create form, resulting in a 35% improvement in completion rate.

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Mauqa Online

Automating communication for low-literate and offline workers

Translating native mobile app functionalities onto feature phone's capabilities using automated voice calling.

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V2X Network

Unified Fleet and Job Management Portal

Utilizing Jobs-To-Be-Done framework to unify Fleet and Job management under one consolidated portal.

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Skills

  • User Experience (UX) design
  • User Interface (UI) design
  • Prototyping
  • Wireframing
  • Design Systems
  • Web Accessibility
  • HTML & CSS
  • Conversion Rate Optimization
  • Service Design
  • Conceptual Modelling
  • Discovery Research
  • Service Blueprinting
  • User Flows
  • Information Architecture
  • User Testing

Tools

  • Figma, Sketch & Framer
  • Adobe Creative Cloud
  • Miro, FigJam & Mural
  • Webflow
  • Google Analytics & Amplitude
  • Maze (User testing)
  • Visual Studio & Github
  • MySQL Workbench
About me